Introduction

These Terms of Purchase set out how The Client can make purchases from Brooklin General Store Limited in order to send gifts on behalf of a company, charity or organization.

We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. In continuing your purchase you will be deemed to have accepted these terms in full without variation.

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

Placing an Order & Payment

We are experienced in providing luxury bespoke gift boxes which contain hand-picked items at a price to suit your needs. Our corporate gifting service allows you to create a product which is personal to you and not available to purchase anywhere else. You can select the items within each gift box and add a personalized message and in some instances personalize the products too.

In order to place your order you should complete the ‘Request a Quote’ form above.

Once we have worked with you to finalize your order details, we will issue an invoice to you setting out the total sum due, and modes of payment (debit card, credit card or EMT). If you pay for your order with a corporate credit card, a 2.9% charge will be added to the balance, as detailed on the invoice.

The date we receive full payment from you is the ‘Confirmation Date’. This is the date on which your order is agreed and we cannot guarantee that changes can be made after this date and we reserve the right to charge additional fees for changes made after the Confirmation Date.

Deposits

If you want your order to be dispatched in 28 days or more following the date we receive your order, an invoice will be issued to you setting out the balance due for payment. You can pay the balance in full or pay in instalments.

A non-refundable deposit of 50% of the total sum due is required in order for the order to be placed. The remaining 50% balance must be paid no later than 28 days prior to the dispatch date. 

Your order is not confirmed, and your dispatch date is not secured, until we receive the 50% non-refundable deposit. If you fail to pay the 50% balance by no later than 28 days before the dispatch date, you risk losing your dispatch date, and may have to re-book it. 

If you want your order dispatched in less than 28 days following the date we receive your order, an invoice will be issued to you, setting out the balance due for immediate payment. The balance must be paid in full to secure the Confirmation Date. Payments are non-refundable, subject to your statutory rights detailed below.  Your order is not confirmed, and your dispatch date is not secured, until we receive the balance in full. 

If you want your order dispatched between 1st – 31st December, you must pay the balance in full by November 15th. If, however, you submit an order after 15 November, for dispatch between 1st – 31st December, you must pay the invoice within 3 days of the date on the invoice, to secure the Confirmation Date. 

Booking Slot / Dispatch Date

You cannot book your booking slot and dispatch date until you have secured your Confirmation Date i.e., once you have paid your 50% non-refundable deposit if your intended dispatch date is in 28 days or more, or once you have paid the balance in full if you want your order to be dispatched in less than 28 days. Your order will not be dispatched until the balance has been paid in full. 

During peak times such as Christmas and Easter, to avoid disappointment, we recommend that you secure your Confirmation Date as soon as possible as booking slots and dispatch dates are booked up quickly. 

Pricing

Once you have completed the Quote Request form, we will follow up with our Gifting Menu. All prices are as quoted on the Gifting Menu for each item. Prices include HST. The product pricing also excludes delivery charges which will be added to the total amount itemized on your invoice. 

We may change our prices at any time, but changes will not affect any order in respect of which we have already sent you an order confirmation.

Changes to Your Order and Refunds

We appreciate that prior to your Confirmation Date you may wish to alter your order, and you can do so easily by contacting us at hello@brooklingeneralstore.ca  Upon receipt of any requested alterations, we will check and confirm stock availability to you, and re-issue an invoice to you to reflect your amended order. Any amendments at this stage are free of charge, and we will work with you to create the best gift package for your occasion and budget. 

Once you have secured your Confirmation Date it may not be possible to amend your order, as we purchase the products on your behalf directly from various suppliers, who often require payment up front. Any amendment will be subject to stock availability, and you must notify us of your request no less than 28 days before the dispatch date. If stock availability is such that we can amend your order without incurring third party supplier charges, then we are happy to amend your order on one occasion. However, if any amendment to your order will result in us incurring third party supplier charges, we reserve the right to pass those charges on to you. We will, of course, discuss this with you in advance, before proceeding with any amendment to your order. In addition, if you want to amend your order on more than one occasion, any further amendments will also be subject to our reasonable administrative charges. 

If, after the Confirmation Date, you wish to add any additional products to the gift boxes and / or increase the number of gift boxes, this will depend on stock availability and / or whether the additional item(s) will fit in the gift boxes. Please contact us by email and we can check stock availability and issue an invoice to you if your request can be accommodated. 

It may not always be possible to increase the number of branded printed items such as bespoke gifts boxes and cards, particularly within 14 days of the dispatch date, but we will endeavour to meet your request. 

If, following the Confirmation Date, you want to reduce the number of gift boxes you have ordered and / or remove any products from the gift boxes, we will not be able to refund any products we have purchased specifically for your order, or refund any products designed and personalized for your order – such as branded gift boxes.

If, however, we have not purchased products specifically for your order, and your order does not include any bespoke product design or personalization, we will reduce the number of gift boxes and / or products in line with your instructions if you submit your refund request no later than 14 days following the Confirmation Date. Any refund request received after this time may not be accommodated. 

Stock Availability

Whilst stock availability is correct at the time of the initial quote and / or your order, stock is only allocated and confirmed once you have secured your Confirmation Date i.e., once you have paid your 50% non-refundable deposit if your intended dispatch date is in 28 days or more, or once you have paid the balance in full if you want your order to be dispatched in less than 28 days. 

During peak times such as Christmas and Easter, stock availability may be reduced, and so we recommend that you secure your Confirmation Date as soon as possible to avoid disappointment. 

Recipient Details 

You are required to provide us with an Google Spreadsheet detailing the names and addresses of all gift box recipients - a template will be provided to you. Please send this information to hello@brooklingeneralstore.ca. The recipient’s name and each line of their address should be in separate columns. 

The recipient’s name, first line of their address, city, and postcode, are required fields. 

Such information must be provided no later than 14 days prior to the dispatch date, or at the time of ordering, if the order is to be dispatched in less than 14 days.  Failure to provide the information in the specified format by the due date, may result in the orders not being dispatched on the agreed dispatch date. You will then be responsible for re-booking the dispatch date with us. You cannot re-book the dispatch date if you have not provided the recipient details to us in the specified format. The spreadsheet containing your recipients’ addresses will be electronically uploaded onto the Canada Post or UPS system (dependent on the shipping mode you have chosen). Please refer to their privacy policy for further information. 

Once the recipient information is uploaded to the Canada Post or UPS system, we will permanently delete the spreadsheet you provided which contains the recipient information. We will not upload any recipient information to our databases, use this information for marketing purposes, or share the information with any third parties.

Please refer to our Privacy Policy for further information.  

Cancellation

Once you have secured your Confirmation Date it is not possible to cancel your order, as all gift boxes are bespoke and made-to-order. Your order can be amended as outlined above. 

Warranty and Liability 

We warrant to you that any product purchased from us will, for at least a period of six months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.

We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.

Notwithstanding that the gifts themselves may be sent as part of corporate gifting initiatives. we only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We do not exclude or limit in any way our liability in any way which is not permitted by law.